You are not alone. The tAccess Support Program can help.
Your personalized support, mentoring, and savings program.
By signing up for tAccess, you may receive:
- A Support Mentor who can provide tips and tools to reinforce the conversations you and your healthcare professional have about staying on track with your medication
- Motivational emails and text messages providing positive tips and support along your treatment journey
- A TRINTELLIX Savings Card that may allow you to pay no more than $10 per prescription. Must meet eligibility requirements.*
*Eligibility Requirements: This offer cannot be used if you are a beneficiary of, or any part of your prescription is covered by: (1) any non-employee federal or state government healthcare program (Medicare, Medicaid, TriCARE, etc.) including a state pharmaceutical assistance program, (2) the Medicare Prescription Drug Program (Part D), or if you are currently in the coverage gap, or (3) insurance that is paying the entire cost of the prescription. Patients located in CA, MA, and MN are restricted from receiving certain types of communications.
Visit Takeda Help At Hand to learn more.
Patient mail-in rebate forms and information on how to complete and submit are available at www.patientrebateonline.com. You may also request one by calling
Frequently Asked Questions
How do I register for the TRINTELLIX Savings Card?
You can register for the TRINTELLIX Savings Card here. If you are having trouble signing up online, you can also call
Am I eligible for the TRINTELLIX Savings Card?
The TRINTELLIX Savings Card offer cannot be used if you are a beneficiary of, or any part of your prescription is covered by: (1) any non-employee federal or state government healthcare program (Medicare, Medicaid, TriCARE, etc.) including a state pharmaceutical assistance program, (2) the Medicare Prescription Drug Program (Part D), or if you are currently in the coverage gap, or (3) insurance that is paying the entire cost of the prescription.
How do I activate and use my Savings Card?
If you’re signing up for a TRINTELLIX Savings Card online, you will receive your activated card online immediately. You can print the Savings Card and use it right away. If you’re having trouble activating your Savings Card online, please call 1-866-279-0287 to activate it.
If you received a TRINTELLIX Savings Card from your healthcare professional in the brochure, you can activate it here, or call 1-866-279-0287. You will be asked for the ID number on the card.
Once you’ve activated your TRINTELLIX Savings Card, take your prescription and your savings card to your pharmacist.
*Must meet eligibility requirements. Eligible patients will pay no more than $10 per 30-day prescription or up to $30 per 90-day prescription. Maximum savings of $1200 per 12-month period.
What are the benefits of the TRINTELLIX Savings Card?
With the TRINTELLIX Savings Card, you can save on TRINTELLIX prescriptions and refills. You also get free access to the TRINTELLIX Support Program, tAccess, which provides support for people with depression.
What is the tAccess Support Program?
The tAccess Support Program is personalized support for patients on TRINTELLIX therapy. The purpose of the program is to help patients stay on track with their treatment as directed by their healthcare professional by providing them with resources and motivational information, medication reminders, and a personal mentor to provide tips and tools.
What should I expect to receive in the tAccess Support Program?
Patients who enroll in the tAccess Support Program can expect to receive:
- A welcome letter, sent directly to your door
- Emails that feature helpful treatment related topics such as information about TRINTELLIX therapy, the importance of taking medication as directed by their healthcare professional, tips and tools, and featured stories from other patients like them
- Encouraging phone conversations with a Support Mentor to help you stay on track with your treatment plan as directed by your healthcare professional
- Motivational daily text messages to help you through your treatment journey
The tAccess Support Program is not available to TRINTELLIX patients in California, Massachusetts and Minnesota due to state laws.
I received a call from a Support Mentor. How did you get my
information, what information do you have, and how is it being handled?
There are two ways in which we would have received your information:
- You provided your personal information when registering your TRINTELLIX Savings Card, or signing up for support on TRINTELLIX.com
- You filled your TRINTELLIX prescription in one of our partner pharmacies, meaning you are eligible for the tAccess Support Program.
We may also use your information to provide you with materials about products and services offered by Takeda. These materials may be provided to you by phone, mail, facsimile, or email.
We do not share any of your personal information with third parties for their own direct marketing purposes unless we have your consent.
How can I opt-out of the tAccess Support Program?
A patient can opt-out of any communications within the tAccess Support Program at any time. Patients can opt-out in the following ways:
- To opt-out of emails, click “Unsubscribe” at the bottom of the email
- To opt-out of Support Mentor phone calls, tell your Support Mentor that you no longer wish to receive phone calls
- To opt-out of SMS messages, respond to any SMS with “STOP”
My pharmacy is having difficulty processing my Savings Card, or
cannot process my Savings Card. Can I still receive savings?
If the pharmacy has difficulty processing your card, have the pharmacy follow the steps on the back of your TRINTELLIX Savings Card. The pharmacy can also call
If your pharmacist cannot process your card, or doesn’t accept your card and you’ve already paid for your prescription, please visit www.patientrebateonline.com and follow the instructions for instant savings. If you need further information, call
Are there any assistance programs available to help cover my TRINTELLIX prescription?
Help At Hand is a program designed to provide options for receiving free or low-cost medicines. Find out if Help At Hand has an option for you.
I've already paid for my prescription of TRINTELLIX.
Is there a mail-in rebate available?
Patient mail-in rebate forms and information on how to complete and submit them are available at www.patientrebateonline.com. You may also request one by calling
Who can I contact for general questions about the TRINTELLIX
Savings Card, such as getting a replacement card?
For general information about TRINTELLIX Savings Cards, including information for getting a replacement card, call
Suicidal Thoughts and Actions and Antidepressant Drugs
Antidepressants may increase suicidal thoughts or actions in some children, teens or young adults within the first few months of treatment or when the dose is changed. Depression or other serious mental illnesses are the most important causes of suicidal thoughts or actions. People who have (or have a family history of) bipolar illness, or suicidal thoughts or actions may have a particularly high risk. Pay close attention to any changes, especially sudden changes in mood, behavior, thoughts or feelings. Call your healthcare provider right away if symptoms such as anxiety, irritability, impulsivity, trouble sleeping, aggressive behavior or suicidal thoughts are new, worse or worry you. TRINTELLIX has not been evaluated for use in patients under 18.
Do not take TRINTELLIX if you:
- Are allergic to vortioxetine or any of the ingredients in TRINTELLIX
- Take a Monoamine Oxidase Inhibitor (MAOI). Ask your healthcare provider or pharmacist if you are not sure if you take an MAOI, including the antibiotic linezolid; do not take an MAOI within 21 days of stopping TRINTELLIX; do not start TRINTELLIX if you stopped taking an MAOI in the last 14 days
TRINTELLIX may cause serious side effects including:
Serotonin Syndrome: A potentially life-threatening problem that can happen when medicines such as TRINTELLIX are taken with certain other medicines. Symptoms may include agitation, hallucinations, coma or other changes in mental status; problems controlling movements or muscle twitching, stiffness or tightness; fast heartbeat, high or low blood pressure; sweating or fever; nausea, vomiting or diarrhea.
Abnormal bleeding or bruising: TRINTELLIX and other serotonergic antidepressant medicines may increase your risk of bleeding or bruising, especially if you take the blood thinner warfarin (Coumadin®, Jantoven®), a non-steroidal anti-inflammatory drug (NSAID), or aspirin.
Manic episode: Symptoms may include greatly increased energy; severe trouble sleeping; racing thoughts; reckless behavior; unusually grand ideas; excessive happiness or irritability; talking more or faster than usual.
Visual problems: May include eye pain, changes in vision, swelling or redness in or around the eye. Only some people are at risk for these problems. You may want to undergo an eye examination to see if you are at risk and receive preventative treatment if you are.
Low salt (sodium) levels in the blood: Symptoms may include headache; difficulty concentrating, memory changes or confusion; weakness and unsteadiness on your feet; and in severe or sudden cases hallucinations, fainting, seizures or coma. If not treated, severe low sodium levels can cause death.
Before starting TRINTELLIX, tell your healthcare provider if you have or had liver problems, seizures or convulsions, bipolar disorder (manic depression) or mania, low salt (sodium) levels in your blood, bleeding problems, drink alcohol, have any other medical conditions or if you are pregnant, nursing, plan to become pregnant, or plan to nurse.
TRINTELLIX and some medicines may interact with each other, may not work as well, or may cause serious side effects when taken together. Tell your healthcare provider if you plan on or are taking any other prescription and non-prescription medicines, vitamins and herbal supplements including medicines for migraine headaches, such as triptans; medicines used to treat mood, anxiety, psychotic or thought disorders such as tricyclics, lithium, SSRIs, SNRIs, bupropion, buspirone or antipsychotics; MAOIs including linezolid (a specific antibiotic); over-the-counter supplements such as tryptophan or St. John's wort; and the following medicines: aspirin, NSAIDs, warfarin (Coumadin®, Jantoven®), diuretics, rifampin, carbamazepine, phenytoin, quinidine, tramadol or fentanyl.
Common side effects of TRINTELLIX include: nausea, constipation or vomiting. These are not all the possible side effects of TRINTELLIX.
Do not start or stop taking TRINTELLIX without talking to your healthcare provider first. Suddenly stopping TRINTELLIX when you take higher doses may cause you to have side effects including headache, stiff muscles, mood swings, sudden outbursts of anger, dizziness or feeling lightheaded, or runny nose.
Talk to your healthcare provider.
You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch or
Indication for TRINTELLIX
TRINTELLIX is a prescription medicine used to treat Major Depressive Disorder (MDD) in adults.